Refund policy
Shipping Issues
- We are not responsible for delays caused by the carrier
- We are not liable for lost or stolen packages once marked as delivered by the carrier
- Please ensure your shipping address is correct at checkout, as we cannot modify orders once shipped
RETURN PROCESS
Please understand that we are a small, local business. We try to continually bring newness into our store daily. Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product and to ensure our customers receive the best quality pieces.
Items are available for return within 14 days of purchase for store credit only. Unfortunately, after the 14 days, we are not able to accept the return.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
All returns are for store credit which can be used in-store or online, and the credit does not expire.
Unfortunately, we cannot accept returns for candles, art, gift cards, jewelry (for hygienic reasons), undergarments (for sanitary reasons), or final sale items.
DAMAGES/ISSUES
If you have received a damaged item or something is incorrect with your order, please contact within 24hrs of receiving items. Contact us directly at trishheisler123@gmail.com or text/call us at 727-793-1332
To return an item, please mail it to the following address:
Trish Heisler
Nicolette James Boutique
5539 Greyston St.
Palm Harbor, Fl 34685